Last updated: 1.10. 2025.
This Privacy Policy explains how Heaven Garden Radojković (“we”, “our”, “us”) collects, uses, and protects your personal data when you visit or make a purchase from https://heavengardenradojkovic.hr.
1. Data We Collect
When you use our webshop, we may collect the following categories of personal data:
- Account & Order Information: name, billing/shipping address, email address, phone number.
- Payment Information: payment details (processed securely through third-party providers, we do not store full credit card details).
- Technical Information: IP address, browser type, device information.
- Cookies & Analytics: browsing behavior, pages visited, time spent on site (through cookies and analytics tools).
2. How We Use Your Data
We use your personal data for the following purposes:
- To process and deliver your orders.
- To manage payments and prevent fraud.
- To provide customer support and respond to inquiries.
- To improve our webshop, products, and user experience.
- To analyze site traffic and performance through analytics and cookies.
- To comply with legal and tax obligations.
3. Cookies and Analytics
Our website uses cookies to ensure proper functionality and improve user experience. Cookies may also be used for analytical purposes.
- You can control or disable cookies in your browser settings.
- By using our website, you consent to the use of cookies as described in this policy.
- Analytics services (e.g., Google Analytics) may collect anonymized data about your browsing behavior.
4. Sharing of Data
We may share your data with trusted third parties only when necessary:
- Payment processors (e.g., PayPal, Stripe, or banks) for secure payments.
- Delivery services for shipping orders.
- Analytics providers (e.g., Google Analytics) to improve site performance.
We do not sell or rent your personal data to third parties.
5. Data Retention
- We retain personal data only as long as necessary for the purposes outlined above.
- Financial and invoicing data is stored as required by law.
- You may request deletion of your account or personal data at any time (unless we are legally required to keep it).
6. Your Rights (GDPR)
As an EU resident, you have the following rights:
- Right to access the personal data we hold about you.
- Right to request correction or deletion of your data.
- Right to restrict or object to processing.
- Right to data portability.
- Right to withdraw consent (where processing is based on consent).
To exercise these rights, please contact us.
7. Security of Data
We implement technical and organizational measures to protect your personal data against unauthorized access, alteration, or disclosure.
8. Contact Information
If you have questions about this Privacy Policy or your personal data, please contact us:
Heaven Garden Radojković